Terms of Service

1. What we provide

Your plan is shown on your plan page and in your payment link. In general, every plan includes a brochure website of up to five pages, a social media graphics kit for one property, basic search engine setup (page titles, descriptions, keywords and page copy), hosting and security updates, and a monthly allowance of content changes. Higher plans add monthly graphics, posting on your behalf, and AI search optimization ("AEO" and "GEO"). What your plan includes is exactly what your plan page lists.

We use AI tools to speed up drafting and production. People review and edit the work before you see it. You approve your site before it goes live.

The services are offered to customers in the United States only.

2. Prices and payment

• Setup fee. $999 one time (or the amount on your plan page, for example when you choose a Shopify build or add-ons), charged with your first month.
• Monthly fee. The monthly price on your plan page, billed in advance for each calendar month.
• Minimum term. 6 months of monthly fees, starting with your first paid month.
• Add-ons and custom work. Anything outside your plan is billed separately. Custom work is $99 an hour, quoted in advance, and billed in half-hour steps. We send you a quote and an invoice. We start the work when you approve the quote and the invoice is paid.
• Taxes. Prices do not include sales or similar taxes. Where we are required to collect them, we add them to your invoice.
• Price changes. We may change monthly prices with at least 30 days' written notice, effective from your next billing month. If your plan page says your price is locked, we will not raise that price while your account stays in good standing.

Payments are processed by Stripe. We do not see or store your full card number. By paying, you authorize us to charge the card you provide, through Stripe, for each monthly invoice and any add-on you approve, until you cancel under section 6. You confirm you are allowed to use that card.

3. Billing schedule and pausing for non-payment

Each month is paid for before it starts. This is how it works, so there are no surprises:

• 14 days before the month starts: we charge your card on file for the next month. If you have no card on file, we email you an invoice.
• 10 and 7 days before: if the payment has not gone through, we remind you.
• 5 days before the month starts: if the month is still unpaid, we pause your website. Visitors see a short page saying the site is temporarily unavailable.
• When you pay: your site comes back online automatically, usually within a few minutes.

A pause is not a deletion. We keep your content and your domain stays yours. If a pause lasts more than 60 days, we may end the agreement under section 6, and the fees for months you used remain payable. We keep your site files for 90 days after the agreement ends, then may delete them.

Pausing for non-payment does not cancel your minimum term and does not stop fees that are already due. We may also pause a site that breaks section 8 until the problem is fixed.

4. What we need from you

• Accurate information about your business, and prompt feedback and approvals so we can build on schedule.
• Text, images, logos, licenses and any other material you give us, and the right to use them. You are responsible for that material.
• For posting on your behalf, access through your platform's own business tools (for example a Meta Business invitation). Please never send us a password. You can remove our access at any time.
• Checking that statements on your site are true and follow the rules for your profession (for example advertising rules for health care, legal or financial businesses). We draft with care, but we cannot know your licensing and regulatory duties.

5. Who owns what

• You own your business name, logos, domain name, the content and images you provide, and the final written content and graphics we create for you, once your setup fee and all fees then due are paid.
• We keep our templates, code libraries, tools, and know-how, including anything we reuse across customers. We give you a license to use them as part of your site for as long as you are a customer.
• AI-assisted work. Some of the material we create uses AI tools, and the law on who can own AI-assisted material is still developing. We do not promise that every element can be registered or protected as your exclusive property. We do promise that we will not knowingly use material we know we have no right to use.
• Your site files. If you cancel and your account is paid in full, we will give you your site files and help move your domain within 14 days of your written request.
• Portfolio. We may show your finished site in our portfolio, with your business name, unless you ask us not to in writing.

6. Cancelling and ending the agreement

• Before we start building: if you cancel before we begin work on your site, we will refund your setup fee and first month in full.
• After we start: the setup fee covers work already done and is not refundable.
• Cancelling a monthly plan: give us 30 days' written notice (email is fine). Your plan ends at the end of the last month you have paid for, and you will not be charged again. Months you have already paid for are not refunded.
• During the 6-month minimum: you can still cancel, but the monthly fees for the remaining months of the minimum term stay payable.
• Ending for cause. Either of us may end the agreement if the other seriously breaks it and does not fix the problem within 14 days of written notice. We may end it immediately for the reasons in section 8.

7. No promises about results

We do the work described in your plan, carefully and professionally. We do not promise search rankings, website traffic, leads, sales, social media reach, or that AI search tools will mention or recommend your business. Those depend on things outside our control, including search engines, AI providers and social platforms, which change their rules often. We report what we see and what we changed.

Our hosting is built to be reliable but we do not guarantee uninterrupted service. We are not responsible for outages at our hosting providers, your domain registrar, or social platforms. If a platform restricts or suspends one of your accounts, that is between you and the platform.

8. Acceptable use

You may not use the services for anything unlawful, deceptive, infringing, harmful, or that sells goods or services you are not licensed to provide. We may remove content, pause a site, or end the agreement if we reasonably believe that happened. We will tell you why and, where we can, give you a chance to fix it first.

Health information. Unless we agree otherwise in writing, our services are not designed for protected health information. Do not ask visitors to submit medical or other sensitive health information through any form on a site we build for you.

9. Warranty disclaimer and limit of liability

Except for what we promise in these terms, the services are provided "as is", and we disclaim all other warranties, including that the services will meet every need or be error free, to the extent the law allows.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the services is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot legally be limited, such as for fraud.

You agree to cover claims by third parties arising from the material you provide us or your use of the services in breach of these terms, to the extent the law allows.

10. Privacy

How we handle your information is described in our Privacy Policy.

11. General

• Changes. We may update these terms. For material changes we will email you at least 30 days ahead. If you keep your plan after that date, you accept the new terms.
• Governing law. The laws of the State of Florida govern these terms, without regard to conflict-of-law rules. Courts in Miami-Dade County, Florida have exclusive jurisdiction, and we both consent to them.
• Entire agreement. These terms and your plan page are the whole agreement. If any part is found unenforceable, the rest stays in effect. Neither of us may transfer the agreement without the other's consent, except that we may transfer it to a successor to our business.
• Events beyond our control. Neither of us is liable for delay caused by events outside reasonable control, such as outages of internet or payment infrastructure, natural disasters or government action.
• Notices. We will email you at the address on your account. Send notices to us at sam@monemtech.com.

12. Contact

Monem Technology Services
1430 S Dixie Hwy Ste 105, Coral Gables, FL 33146
sam@monemtech.com